Week 36


I. PRELIMINARY INFORMATION:


A. CLASS: Networking II

B. TITLE OF UNIT: Server 2003

C. TITLE OF LESSON: Procedures (cont) - Help Desk and Resumes

D. COMPETENCIES ADDRESSED: None

E. DATE & TIME: 4/24/06 – 4/28/06           

F. WEEK OF INSTRUCTION: 36

G. INSTRUCTOR: R Dorsey





II. OBJECTIVES :


One would hope that by this time that the procedure part of this class would be completed but just in case, a little more time is allotted here.

The main thrust of this week however is learning about Help Desks and learning to write good resumes.

It is amazing how many companies actually require their employees to work the Help Desk before becoming a part of the field tech force.

It is also amazing how students do not use words that mean anything on their resume. I teach them big words and make sure they use them on their resume.


III. TEACHING METHODS AND TECHNIQUES:


Other:       



IV. RESOURCES REQUIRED:


Other:      



V. INTRODUCTION:


This week is to be spent in continuing the process of generating a final networking manual, learning how to use words to sell yourself on a resume, and how to work the Help Desk.



VI. CONTENT:


The process of creating a personal notebook that contains ones own reference information and tips that one has learned through experience is a very valuable aid to the technician.

This week is to be spent in the continuance of the creation of formal procedures and technical tips for troubleshooting methods involved in the networking world.

Many technicians begin their career in a help desk environment where they answer phones and cure customers ills (lol). A quick lesson on woprking in a help desk is presented if time permits.

Resumes have to be completed for seniors and their mock interviews.

Resumes are the only way for an employer to get to know you. They receive many hundreds of resumes daily and how they gonna pick you out. By words silly.



VII. SUMMARY:


Paperwork is both the worst part of a technician’s job and the best. It is essential to maintain an accurate and complete reference library of things such as cable pinouts, etc. It is also very nice to be able to recall a particular problem and how it was solved in the past.

You wanna job, do a great resume. I did and I will get your job any time I want it. Remember you are competing against me for that job and I ain’t gonna lose.


IX. ASSIGNMENTS :




XI. LESSON/COURSE EVALUATION: